FAQ

Creating an account at Spinaru Casino is quick and straightforward. Click the 'Register' or 'Sign Up' button on our homepage, then complete the registration form with your personal details including name, email address, date of birth, and contact information. Create a secure password, select your preferred currency (we offer AUD, CAD, EUR, GBP, SEK, and USD), and confirm your account by checking the terms and conditions box. You'll receive a verification email—click the link to activate your account. The entire process takes less than 5 minutes, and once completed, you can make your first deposit and claim your welcome bonus of 100% up to €200. Remember to provide accurate information as it will be verified during the KYC process when you request your first withdrawal.

Spinaru Casino offers a wide range of secure payment options to accommodate players from different regions. Our available deposit methods include Visa, MasterCard, Bank Transfer, Flexepin, Neosurf, Neteller, PaySafeCard, Skrill, and ecoPayz. All deposits are processed instantly, allowing you to start playing immediately. For withdrawals, you can use most of the same methods, with processing times varying by option—e-wallets typically process within 24 hours, while card and bank transfers may take 3-5 business days. The minimum deposit amount is typically €10 or currency equivalent, while minimum withdrawal amounts start at €20. We support multiple currencies including AUD, CAD, EUR, GBP, SEK, and USD, allowing you to play in your preferred currency without conversion fees. All transactions are protected with advanced encryption technology to ensure your financial information remains secure.

The Spinaru Casino welcome bonus offers a 100% match up to €200 on your first deposit. Here's how it works: Make a qualifying deposit of at least €10, and we'll double your playing funds up to €200. For example, deposit €50 and you'll receive an additional €50 in bonus funds, giving you €100 to play with. The bonus comes with a 35x wagering requirement, meaning you'll need to bet the bonus amount 35 times before withdrawing any associated winnings. The bonus is valid for 30 days from activation, and during the wagering period, the maximum allowed bet is €3 per spin or 10% of the bonus amount (whichever is lower). Different games contribute differently toward the wagering requirements: slots generally contribute 100%, while table games and video poker contribute between 5-20%. Remember to read the full terms and conditions before claiming the bonus to ensure you understand all requirements and restrictions.

Wagering requirements at Spinaru Casino specify how many times you must play through a bonus amount before you can withdraw any associated winnings. For our standard welcome bonus of 100% up to €200, the wagering requirement is 35x the bonus amount. This means if you receive a €100 bonus, you'll need to place bets totaling €3,500 before withdrawing any winnings from that bonus. For no-deposit bonuses and free spins promotions, the wagering requirements are typically higher—around 99x for our SPINMUSES no-deposit offer. Different games contribute differently toward these requirements: most slots contribute 100%, while table games like blackjack and roulette typically contribute 5-20%, and some games may not contribute at all. There's also a maximum bet restriction of €3 or 10% of the bonus amount (whichever is lower) while wagering is in progress. All bonuses have a validity period, usually 30 days, and any unused bonus or incomplete wagering after this period will result in the bonus and related winnings being forfeited. Always check the specific terms for each promotion as they may vary.

Yes, Spinaru Casino offers a no deposit bonus that allows new players to try our games without making an initial deposit. Currently, we offer 50 free spins on the popular slot game 'Valley of the Muses' using the bonus code SPINMUSES. To claim this bonus, simply register a new account, verify your email address, and enter the bonus code SPINMUSES in the designated field in the cashier section. The free spins will be credited to your account immediately after verification. This no deposit bonus comes with a 99x wagering requirement, meaning any winnings must be bet 99 times before withdrawal. The maximum cashout from this bonus is limited to €30, and the free spins expire after 7 days. This offer is an excellent way to experience our platform and potentially win real money without any financial commitment. Remember that this promotion is subject to our general bonus terms and conditions, and only one no deposit bonus is available per player/household/IP address.

Account verification (KYC process) at Spinaru Casino is a standard security procedure required by regulatory authorities to prevent fraud and ensure responsible gambling. You'll typically need to complete verification when requesting your first withdrawal or when reaching certain deposit thresholds. To verify your account, log in and navigate to the 'My Account' section, then select 'Verification.' You'll need to submit the following documents: 1) Proof of identity (valid government-issued ID, passport, or driver's license); 2) Proof of address (utility bill, bank statement, or official government correspondence dated within the last 3 months); and 3) Proof of payment method (photo of credit/debit card showing the first 6 and last 4 digits, or screenshot of e-wallet account). Ensure all documents are clear, unedited, and show all corners. Our security team typically reviews submissions within 24-48 hours, and you'll receive confirmation via email once verified. If additional documentation is required, our team will contact you directly. This one-time verification process helps protect your account and ensures smooth withdrawals in the future.

Spinaru Casino offers an extensive collection of over 2,000 games from 17 leading software providers including NetEnt, Microgaming, Pragmatic Play, and iSoftBet. Our slot selection features popular titles like '5 Lions Megaways,' 'Big Bass Return to the Races,' 'Gates of Olympus Super Scatter,' and the entire 'Big Bass Bonanza' series. These games come with various features including free spins, bonus rounds, and innovative mechanics like Megaways and tumble features. Beyond slots, we offer a comprehensive selection of table games including multiple variants of blackjack, roulette, baccarat, and poker. Our live casino section, powered by leading providers, delivers an authentic casino experience with professional dealers streaming in real-time. Video poker fans can enjoy numerous variations like Jacks or Better and Deuces Wild. We regularly update our game library with the latest releases, and all games are optimized for both desktop and mobile play. You can filter games by provider, type, or use the search function to quickly find your favorites. Free play options are available for most games, allowing you to practice before playing with real money.

Yes, Spinaru Casino is fully optimized for mobile play across all devices including smartphones and tablets running on iOS, Android, and Windows operating systems. No app download is required—our mobile casino operates through your device's web browser with a responsive design that automatically adjusts to your screen size. The mobile platform offers nearly all the same games and features as our desktop version, with over 1,500 mobile-compatible games from providers like NetEnt, Pragmatic Play, and Microgaming. You can easily register, log in, make deposits and withdrawals, claim bonuses, and contact customer support directly from your mobile device. The touch-optimized interface ensures smooth navigation and gameplay, while advanced HTML5 technology provides high-quality graphics and sound without compromising performance. For the best experience, we recommend using the latest version of Chrome, Safari, or Firefox browsers and maintaining a stable internet connection. Whether you're commuting, traveling, or simply prefer gaming on your mobile device, Spinaru Casino delivers a seamless and enjoyable mobile gambling experience.

Withdrawal processing times at Spinaru Casino vary depending on your chosen payment method. For e-wallets like Skrill, Neteller, and ecoPayz, withdrawals are typically processed within 24 hours after approval, often much faster. Credit/debit card withdrawals (Visa and MasterCard) generally take 3-5 business days to reach your account. Bank transfers may require 3-7 business days for completion. Before processing begins, our security team reviews all withdrawal requests—this verification step usually takes 24-48 hours for first-time withdrawals and is much quicker for subsequent requests from verified accounts. The minimum withdrawal amount is €20 (or currency equivalent), while maximum limits depend on your payment method and VIP status. There are no withdrawal fees charged by Spinaru Casino, though your payment provider might apply their own charges. To ensure smooth withdrawals, make sure your account is fully verified by completing the KYC process before requesting your first withdrawal. For large withdrawals exceeding €2,000, additional verification may be required. Remember that withdrawal to the same method used for depositing is preferred and may be required due to anti-money laundering regulations.

Return to Player (RTP) percentages at Spinaru Casino vary by game type and title, with all information transparently available. Our slot games typically offer RTPs ranging from 94% to 97%, with popular titles like '5 Lions Megaways' featuring an RTP of 96.5% and 'Gates of Olympus Super Scatter' offering 96.51%. Table games generally provide higher RTPs: blackjack variants average 99.5%, European Roulette offers 97.3%, and baccarat stands at 98.94%. Video poker games are also favorable with RTPs between 97% and 99.5% depending on the variant. These percentages represent the theoretical long-term return of wagers to players, calculated over millions of game rounds. All RTPs are verified by independent testing agencies like eCOGRA and iTech Labs to ensure fairness and randomness. You can view the specific RTP for any game by checking its information section or paytable before playing. It's important to understand that RTP is calculated over the long term and doesn't predict short-term results or guarantee wins. At Spinaru Casino, we're committed to transparency, allowing you to make informed decisions about which games to play based on their potential returns.

Yes, Spinaru Casino offers a comprehensive loyalty program that rewards regular players with exclusive benefits. Every time you place real money bets, you earn loyalty points that can be converted to bonus funds. The program features multiple VIP levels, each offering increasingly valuable rewards. As you progress through levels, you'll unlock benefits such as higher conversion rates for loyalty points, personalized bonuses, faster withdrawal processing, higher withdrawal limits, cashback offers, and dedicated VIP account managers. Higher-tier VIP members also receive invitations to exclusive tournaments and special events. Your VIP level is determined by your activity and deposit amounts over time, with automatic progression as you meet the criteria for each level. There's no need to opt-in—all real money players are automatically enrolled in the program from their first deposit. VIP status is reviewed monthly to ensure you maintain the appropriate level based on your activity. For our most valued players, we offer a personalized VIP experience with custom-tailored rewards and promotions designed specifically for your playing preferences. Contact our customer support team for more details about your current VIP status and available benefits.

Spinaru Casino is committed to promoting responsible gambling through a comprehensive set of tools and resources. We offer deposit limits that allow you to restrict how much you can deposit daily, weekly, or monthly—these can be set in your account settings and take effect immediately when lowering limits. Session time reminders can be activated to alert you after playing for a specified period, helping you maintain awareness of your gaming time. Our reality check feature provides periodic notifications about your playing time and net wins/losses. For those needing a short break, time-out options allow you to temporarily suspend your account for 24 hours, 7 days, or 30 days. In cases where stronger measures are needed, self-exclusion can be implemented for periods from 6 months to 5 years or permanently. We also provide a self-assessment test to help you evaluate your gambling habits and identify potential issues early. All players have access to their complete gambling history, showing detailed records of all transactions and betting activity. Additionally, we partner with responsible gambling organizations like GamCare and BeGambleAware, providing direct links to these resources for professional support. Our customer support team is trained in responsible gambling practices and can assist with implementing any of these tools upon request.

Spinaru Casino offers multiple customer support channels to ensure you can always reach us when needed. Our most popular support option is live chat, available 24/7 directly from our website—simply click the chat icon in the bottom right corner of any page to connect with a support agent within minutes. For less urgent inquiries or more detailed questions, you can email us at support@spinaru.com, with typical response times of 2-4 hours. All support is provided in English, with additional language options available during peak hours. Our support team is extensively trained to handle account issues, bonus inquiries, technical problems, payment questions, and responsible gambling concerns. Before contacting support, you might find quick answers in our comprehensive FAQ section or help center. For VIP players, dedicated account managers provide personalized support through direct contact channels. We pride ourselves on delivering professional, friendly, and efficient customer service, with regular training updates for our team to ensure they can resolve your issues promptly and accurately. Customer feedback is highly valued, and we regularly review our support services to maintain and improve our high standards of assistance.