Support
At Spinaru Casino, we're committed to making your gaming experience worry-free with round-the-clock support whenever you need it. Our dedicated team is ready to assist with any questions about your account, gameplay, or transactions—no matter how big or small.
Fast and Friendly Support Options
Our professional support team is available 24/7 through multiple channels:
- Live Chat : Get immediate answers with our real-time chat support—response times typically under 2 minutes
- Email Support : Contact us at support@spinaru.com for detailed assistance (responses within 12 hours)
- Comprehensive Help Center : Find quick answers to common questions before reaching out
Whether you're curious about our 100% up to €200 welcome bonus or need help with a deposit using one of our nine secure payment methods, we're here to help.
Expert Assistance for All Players
Our multilingual support team specializes in:
- Account verification and security
- Deposit and withdrawal assistance
- Game rules and technical issues
- Bonus and promotion details
- Responsible gaming tools
Playing slots like Gates of Olympus Super Scatter or Big Bass Bonanza 1000 and hit a snag? Our team can quickly resolve gameplay questions so you can get back to the action.
Payment Support Made Simple
We support multiple currencies (USD, EUR, GBP, CAD, AUD, and SEK) and various payment methods including:
- Credit/debit cards (Visa, MasterCard)
- E-wallets (Skrill, Neteller, ecoPayz)
- Prepaid options (PaySafeCard, Neosurf, Flexepin)
- Bank transfers
Our support team can guide you through any transaction questions, whether you're depositing funds to try Big Bass Return to the Races Slots or withdrawing your winnings.
Frequently Asked Questions
How quickly can I expect a response? Live chat queries are typically answered within 2 minutes, while email responses arrive within 12 hours.
Is support available in multiple languages? Yes, our team offers support in English and several other languages to accommodate our international players.
Can support help with bonus-related questions? Absolutely! Our team can clarify any details about our welcome offers, free spins promotions, or reload bonuses.
What information should I have ready when contacting support? Having your username and details about your query will help us assist you more efficiently.
We're Here for You
At Spinaru Casino, we believe great gaming deserves great support. Our friendly team is standing by to ensure your experience is smooth and enjoyable. Whether you're a new player or a longtime member, we're committed to providing the assistance you need, when you need it.